Privacy Policy

Privacy Policy – Just Vege

Last updated: 5 November 2026

Just Vege respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, place an order, purchase catering services or communicate with us.

This policy applies to the Just Vege website, online ordering services, catering services and related customer communications.

1. Data Controller

The data controller responsible for processing your personal data is:

Business name: Just Vege
Business ID (Y-tunnus): 2937940-5
Business form: Private trader (Yksityinen elinkeinonharjoittaja)
Business address: Vaasankatu 15, 00500 Helsinki, Finland
Email: justvege@justvege.fi
Phone: +358 50 526 8118
Website: https://just-vege.fi

For any questions or requests concerning your personal data, please contact us using the email address above.

2. Personal Data We Collect

We collect only personal information that is necessary for operating our services and handling customer requests.

Depending on how you use our services, we may collect the following categories of information.

2.1 Customer Information

First and last name.
Email address.
Telephone number.
Billing address, where applicable.
Delivery address, where applicable.
Customer account information, if you create an account.

2.2 Order and Catering Information

Order number and order history.
Products, meals and services purchased.
Order date, time and total amount.
Delivery or collection details.
Catering booking details and number of guests.
Special requests and instructions relating to an order.
Order status, cancellations and refund information.

2.3 Payment Information

We may process payment-related information such as:

Payment status.
Transaction references.
Payment method.
Refund and transaction records.

Payments may be handled by external payment service providers. We do not normally store complete payment card numbers or card security codes on our website. Payment providers process payment information according to their own privacy policies and security requirements.

2.4 Customer Communications

When you contact us, we may collect:

Emails and messages.
Customer service enquiries.
Complaints and feedback.
Photographs or other attachments you voluntarily provide.
Information necessary to resolve an order-related issue.

2.5 Technical and Website Information

When you visit our website, certain technical information may be collected, including:

IP address.
Browser type and version.
Device and operating system information.
Website usage and interaction information.
Cookie identifiers and consent preferences.
Security and technical logs.

The information collected depends on the website functions and technologies in use.

2.6 Allergy and Dietary Information

If you provide allergy-related or dietary information in connection with an order, we may process that information to understand and respond to your request.

Information concerning allergies or health may constitute sensitive personal data under applicable data protection legislation. Please provide only information necessary for the safe handling of your order.

Where processing of health-related information is necessary, we will rely on an applicable legal basis and, where required, an appropriate condition under GDPR Article 9.

3. Purposes and Legal Bases for Processing

We process personal data for specific and legitimate business purposes.

3.1 Processing and Fulfilling Orders

We use customer and order information to:

Receive and manage orders.
Prepare food and catering orders.
Arrange delivery or collection.
Communicate order confirmations and updates.
Handle order changes and cancellations.

Legal basis: Performance of a contract or taking steps at your request before entering into a contract.

3.2 Payments, Refunds and Accounting

We use relevant transaction information to process payments, refunds, invoices and accounting records.

Legal basis: Performance of a contract and compliance with legal obligations.

3.3 Customer Service

We use customer communications to answer enquiries, investigate complaints and resolve problems.

Legal basis: Performance of a contract or our legitimate interests in providing customer service and managing our business.