Terms & Conditions – Just Vege

Last updated: 5 November 2026

Welcome to Just Vege. These Terms & Conditions govern purchases and orders made through our website, https://just-vege.fi, including regular food orders, catering services, delivery and collection.

By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

1. Business Information

Business name: Just Vege
Business ID (Y-tunnus): 2937940-5
Business form: Private trader (Yksityinen elinkeinonharjoittaja)
Business address: Vaasankatu 15, 00500 Helsinki, Finland
Email: justvege@justvege.fi
Phone: +358 50 526 8118
Website: https://just-vege.fi

These Terms & Conditions apply to purchases made directly through the Just Vege website. Orders placed through third-party platforms are also subject to the relevant platform’s terms and conditions.

2. Products and Services

Just Vege offers food products, meals, catering packages and related services.

Product descriptions, photographs, ingredients, portion information and prices are provided on the website to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that product information is accurate and up to date. However, minor differences in presentation may occur due to food preparation, seasonal availability or presentation.

The actual ingredients and allergen information applicable to a product must be checked before purchase.

3. Prices and Additional Charges

All prices displayed on our website are in euros (€) and include applicable VAT unless explicitly stated otherwise.

The total price of an order may include:

• Food and product prices.
• Delivery charges, where applicable.
• Other clearly disclosed charges applicable to the order.

Any delivery charges or additional fees will be displayed during checkout before the customer confirms the purchase.

The customer is responsible for reviewing the final order summary and total price before placing an order.

Just Vege reserves the right to update product prices and availability. Changes do not affect orders that have already been accepted, except where a correction is necessary due to an obvious pricing error or another legally permitted reason.

4. Placing an Order

Customers can place orders through the Just Vege website by selecting products, entering the required information and completing the checkout process.

Before submitting an order, customers should check:

• Selected products and quantities.
• Product variations and catering selections.
• Delivery or collection details.
• Requested date and time, where applicable.
• Contact information.
• Total order price.

An order is a request to purchase the selected products and services. A confirmation of receipt does not necessarily mean that the order has been accepted.

The order is accepted when Just Vege confirms acceptance or otherwise clearly communicates that the order will be fulfilled.

We may contact the customer if clarification is required before accepting an order.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as unavailable products, an incorrect price, suspected fraudulent activity or an operational issue. If payment has already been received, any amount due to the customer will be refunded in accordance with applicable law.

5. Payment

Payment must be completed using the payment methods made available during checkout.

Available payment methods and any applicable payment conditions will be displayed before the customer places the order.

Payments may be processed by external payment service providers. Their own terms and privacy policies may also apply.

An order may not be prepared or fulfilled until the required payment has been successfully completed, unless Just Vege has expressly agreed to another payment arrangement.

For catering orders or individually arranged services, payment arrangements may be agreed separately and confirmed in writing.

6. Delivery and Collection

Just Vege may offer delivery, collection or other fulfilment options depending on the customer’s location and the type of order.

Available delivery areas, delivery options and applicable charges will be shown during the ordering process.

6.1 Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full delivery address.
• Correct telephone number.
• Any necessary access instructions.
• Other information reasonably required to complete delivery.

If delivery cannot be completed because the customer has provided incorrect information or is unavailable at the agreed delivery location, we may contact the customer to arrange a solution.

Any additional delivery costs must be reasonable, justified and communicated to the customer where applicable.

6.2 Delivery Times

Estimated delivery times are provided as accurately as reasonably possible.

Delivery times may be affected by traffic, weather, operational issues, high order volumes or other circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to inform the customer.

Customers retain their statutory rights if an order is not delivered within the agreed or legally required time.

6.3 Collection Orders

For collection orders, customers should collect their orders at the confirmed location and agreed collection time.

If the customer expects to be late, they should contact Just Vege as soon as possible.

7. Catering Orders

Catering services may include individual dishes, catering trays, meal packages and other arrangements for groups or events.

The catering product page or individual quotation will specify the applicable products, prices, guest requirements, quantities and selection rules.

7.1 Minimum Order Requirements

Some catering packages have minimum guest requirements.

Where applicable, the minimum number of guests will be displayed on the relevant product or confirmed in the quotation.

For packages with a minimum requirement of 10 guests, the customer must order for at least 10 people.

7.2 Catering Package Selections

Customers must follow the selection requirements displayed for the chosen catering package.

These may include:

• A required number of dishes.
• Restrictions on dish categories.
• Maximum quantities for particular dish categories.
• Minimum or maximum guest numbers.
• Additional selections or paid extras.

The package price is calculated according to the displayed pricing and applicable guest count.

If a selection does not meet the package requirements, Just Vege may contact the customer to correct the selection before confirming the order.

7.3 Catering Enquiries and Custom Orders

Some catering requests may require an individual quotation or confirmation before payment.

In these cases, the customer will receive the relevant order details, pricing and payment instructions before the order is finalised.

A catering enquiry alone does not guarantee availability or constitute an accepted booking.

7.4 Catering Changes

Requests to change the guest count, selected dishes, delivery time or other booking details should be submitted as early as possible.

Changes are subject to availability and may affect the total price.

Just Vege will confirm whether the requested changes can be accommodated.

8. Allergens and Dietary Requirements

Food may contain or come into contact with allergens.

Customers should review the ingredient and allergen information provided for each product before placing an order.

If a customer has an allergy, intolerance or other dietary requirement, they should contact Just Vege before ordering and provide clear information.

We will make reasonable efforts to communicate relevant product information and respond to dietary requests.

However, we cannot guarantee that food is completely free from cross-contact with allergens unless this has been specifically confirmed by Just Vege.

Customers with serious allergies should contact us before placing an order.

We do not guarantee that every requested modification can be accommodated.

9. Product Availability and Substitutions

Products and ingredients are subject to availability.

If an ordered product becomes unavailable after an order has been placed, Just Vege will contact the customer where reasonably possible.

We will not make a material substitution without the customer’s agreement.

If an acceptable replacement cannot be agreed upon, the unavailable product may be cancelled and the relevant amount refunded.

Where necessary, we may cancel the affected order and refund the payment received.

10. Order Cancellation and Changes

Customers should contact Just Vege as soon as possible if they wish to cancel or change an order.

Cancellation possibilities depend on the type of order, preparation status, timing and applicable consumer protection legislation.

10.1 Regular Food Orders

Once food preparation has started, cancellation may no longer be possible in practice.

For orders that have already been prepared or dispatched, cancellation may be restricted by the nature of the food and applicable legal exceptions.

However, customers retain any statutory cancellation, withdrawal and refund rights that apply to their purchase.

10.2 Catering Orders

For catering orders, we request that cancellation requests be submitted at least 48 hours before the agreed delivery or collection time.

This is a requested advance notice period and does not remove any mandatory consumer rights.

For later cancellations, Just Vege will assess the circumstances, including:

• Whether preparation has started.
• Whether ingredients or supplies have been purchased.
• Whether food has already been prepared.
• Whether other reasonable costs have been incurred.
• Whether the customer has a statutory right to cancel or withdraw.

Any cancellation charge must be lawful, reasonable and proportionate to the actual costs or losses that can properly be charged.

The applicable cancellation arrangements for individually agreed catering services will be communicated before the customer commits to the booking.

10.3 How to Request Cancellation

Please contact us using:

Email: justvege@justvege.fi
Phone: +358 50 526 8118

Include your order number, name and the reason for the cancellation request.

11. Right of Withdrawal

Under Finnish and EU consumer protection legislation, distance purchases generally carry a 14-day right of withdrawal, subject to statutory exceptions.

However, certain food products and restaurant or catering services may fall within exceptions to the ordinary right of withdrawal.

For example, the statutory withdrawal right may not apply to:

• Goods that are liable to deteriorate or expire rapidly.
• Certain restaurant or catering services provided on a specific date or during a specific period.

Whether an exception applies depends on the nature of the particular product or service and the applicable legislation.

Just Vege will not apply a blanket exclusion to all purchases. Customers retain any mandatory withdrawal rights that apply to their particular order.

Where a statutory withdrawal right applies, customers will be informed of the applicable procedure and time limits.

12. Refunds and Incorrect Orders

We aim to provide customers with the products and services they have ordered.

If something goes wrong, please contact us as soon as possible.

A customer may be entitled to a remedy or refund where, for example:

• An ordered item is missing.
• The wrong product has been delivered.
• The food is damaged or unsuitable.
• The order has not been delivered.
• The product materially differs from what was agreed.
• Relevant allergen or product information was incorrect.
• Just Vege cancels an order after payment has been received.

Depending on the circumstances and applicable law, remedies may include:

• Replacement of the affected item.
• Correction of the order.
• A partial refund.
• A full refund.
• Another legally appropriate remedy.

Refunds will normally be made using the original payment method unless otherwise agreed or required by law.

Refund processing times may depend on the payment service provider or financial institution.

For further information, please refer to our separate Refund & Cancellation Policy.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information.
• Reviewing their order before submitting it.
• Checking product and allergen information.
• Providing accurate catering guest numbers and selections.
• Being available to receive deliveries where required.
• Contacting Just Vege promptly if there is an issue with an order.

Customers must not use our website or ordering services for unlawful activities, fraudulent transactions or other misuse.

14. Complaints and Customer Support

If you are unhappy with a product, delivery or service, please contact us so that we can investigate the matter.

Please include:

• Your name.
• Order number.
• Date of purchase.
• Description of the issue.
• Relevant photographs or other supporting information, where appropriate.

Customer support:

Email: justvege@justvege.fi
Phone: +358 50 526 8118

We will review complaints individually and aim to resolve them as fairly and promptly as possible.

15. Liability

Just Vege is responsible for fulfilling its contractual and statutory obligations in accordance with applicable Finnish and EU legislation.

Nothing in these Terms & Conditions excludes or limits consumer rights or liability that cannot legally be excluded or limited.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and agree on an appropriate solution.

16. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information collected during ordering may be used to:

• Process and fulfil orders.
• Arrange delivery or collection.
• Process payments and refunds.
• Communicate with customers.
• Handle complaints.
• Meet legal and accounting obligations.

For more information, please read our Privacy Policy:

https://just-vege.fi/privacy-policy

17. Intellectual Property

All content on the Just Vege website, including text, photographs, logos, graphics, designs and other materials, is protected by applicable intellectual property laws.

Unless otherwise agreed or permitted by law, website content may not be copied, reproduced, distributed or used commercially without prior written permission from Just Vege or the relevant rights holder.

18. Third-Party Platforms

Orders placed through third-party platforms, including Wolt, may be subject to the platform’s own terms, payment procedures, delivery arrangements and customer support processes.

Where an order is placed through a third-party platform, customers should also consult that platform’s terms and conditions.

The platform’s terms do not remove any mandatory statutory rights the customer has against the relevant trader.

19. Changes to These Terms

Just Vege may update these Terms & Conditions when necessary to reflect changes in our services, business operations or applicable legislation.

The latest version will be published on our website, together with its last updated date.

Changes will not retrospectively remove rights that customers already have under an existing agreement or applicable legislation.

20. Applicable Law and Dispute Resolution

These Terms & Conditions are governed by Finnish law.

Mandatory consumer protection legislation applies regardless of any provision in these Terms & Conditions.

If a dispute cannot be resolved directly with Just Vege, consumers may seek advice from Finnish Consumer Advisory Services.

Consumer Advisory Services (Kuluttajaneuvonta):
https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/

Consumers may also refer eligible disputes to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta):

https://www.kuluttajariita.fi/en

The competent Finnish courts may resolve disputes in accordance with applicable jurisdiction rules.

21. Contact Information

For questions about these Terms & Conditions, orders, catering services, payments or complaints, please contact:

Just Vege
Vaasankatu 15
00500 Helsinki
Finland

Business ID: 2937940-5
Email: justvege@justvege.fi
Phone: +358 50 526 8118
Website: https://just-vege.fi

Thank you for choosing Just Vege.